Facilities management manuals - a best practice guide

One of the recurrent themes in facilities management is the failure of the design team to understand the needs of the building users. The end-user frequently feels aggrieved at the perceived lack of foresight applied by the design team. The operation and maintenance manuals provided are often neither practical nor useful. This guide to the facilities management manual focuses on the needs of the building user. The framework presented brings a clear understanding of the capabilities of premises, performance limits, costs, servicing, maintenance and breakdown procedures, and the long-term management strategy. It provides facility managers and other property operators with an improved understanding of the information required to successfully operate and maintain their facilities.